What aspect does ICOBS 3 address?

ICOBS 3 specifically addresses the requirements for firms in relation to the provision of information and communication when engaging with customers, particularly focusing on distance communications. This includes how firms need to communicate with customers through various remote means, ensuring that all relevant information is presented in a clear, fair, and not misleading manner. The emphasis is on transparency and helping consumers make informed decisions, especially in scenarios where they are not meeting face-to-face with the provider.

This section of the Insurance Conduct of Business Sourcebook (ICOBS) aligns closely with the regulatory expectations set to enhance consumer protection, especially as digital communication and remote transactions have become increasingly prevalent in the insurance market. Being well-versed in these requirements is critical for insurance professionals to ensure compliance and foster trust in the consumer-provider relationship.