What general matters does ICOBS 2 concern itself with?

ICOBS 2 primarily focuses on general insurance practices, which include the overarching principles and requirements that insurers and intermediaries must adhere to in order to ensure fair treatment of customers. It emphasizes how insurers should conduct their business and manage interactions with clients in a manner that upholds consumer protection, transparency, and accountability.

This framework promotes good practices across various aspects of insurance, including pre-contractual information, terms and conditions, and claims handling. By advocating for clear communication and a comprehensive understanding of policy features, ICOBS 2 aims to enhance the overall experience for policyholders, ensuring they are informed and adequately protected.

The other options, while related to aspects of insurance, do not capture the full scope of ICOBS 2 as effectively as the focus on general insurance practices. For instance, insurance product descriptions may fall under specific regulations, but they do not encapsulate the broader operational standards dictated by ICOBS. Similarly, regulatory compliance and guidelines for sales, while important, are more specific and do not reflect the comprehensive nature of general practices that ICOBS 2 addresses.