Which information is covered under ICOBS 4?

ICOBS 4 focuses on "Information about the firm, its services, and remuneration." This section is crucial as it mandates that insurance firms provide clear and comprehensive details to customers regarding their identity, services offered, and the manner in which they are compensated. This transparency is essential for building trust with consumers, as it allows them to make informed decisions when selecting an insurance provider and helps them understand potential conflicts of interest.

The other options, while important in the context of insurance practices, do not fall under the specific scope of ICOBS 4. For instance, premium calculation methods, customer dispute resolution processes, and insurance coverage details are governed by different parts of the regulations. ICOBS 4 is particularly concerned with ensuring that customers are well-informed about who they are dealing with and the nature of the services they are receiving, thereby promoting higher standards of consumer protection in the insurance sector.